Who we are
Our website address is: https://www.thecountrysidestore.co.uk.
What personal data we collect and why we collect it
When you place an order or setup an account your name, telephone number, email and address details will be stored in order to process the order and take payment. No bank card details are stored on the site as payments are made through PayPal.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you fill in a contact form your details will be emailed to us or the seller if filling in an offline chat contact form, we or the seller will then reply by email to your enquiry.
Live Chat messenger logs
We use a live chat system for customers to talk with suppliers on our website, all conversations are recorded in logs, this is for auditing and service improvement purposes. In the event of a dispute the chat log may help resolve the situation. It is also used to make sure customers and suppliers on our store are not conversing to place orders/selling outside of the store platform.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
We use several activity tracking codes, these are simply to track website usage, like what pages are visited the most, how long users spend on the website etc. no personal data is stored. We use Google Analytics and Statcounter tracking codes to do this. This is purely to track how our website is performing and continually assess and improve it.
Who we share your data with
PayPal when making purchases. Mailchimp for newsletter subscriptions.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Our contact details can be seen on the contact page here.
How we protect your data
We use an SSL Certificate which creates a secure connection between your browser and the website, you can see this is active with the small padlock next to the domain name in your browser address bar.
We also use a security software plugin to prevent multiple types of attack.
What data breach procedures we have in place
In the event of a data breach our security software should notify us. We will then notify all customers and suppliers regarding changing passwords and any other instructions by email.
What third parties we receive data from
PayPal for transaction confirmation details and Mailchimp regarding mailing list signups.