Wombat Personalised Outback Leather Hat

If you need to return an item to us please first send an email to us detailing the following: Your name. Order number. Reason for return: Unwanted gift / Faulty on receipt / Ordered wrong size / Ordered wrong colour. “My item is too big/ small / I don’t like the colour or unwanted gift.” Please send the email as above within 14 days of receiving the item. Then arrange for the goods to be send back to us. Returned goods must be unused, and supplied with their original packaging. Goods, with returns forms will be refunded by the method you used to pay for your order. This may take up to 10 working days to appear as cleared funds. “My item was faulty on Arrival” Please send the email as above before sending us the item. Your refund will be processed once we have received the completed form and the goods. Please state if you require a refund or replacement Note – Goods, with returns forms will be refunded by the method you used to pay for your order. This may take up to 10 working days to appear as cleared funds. “Who pays the postage on returned Items?” If you return something due to it being unsuitable or e.g. an unwanted gift, you will need to pay the postage for it to be returned to us.